This notice is relevant to any online and mobile website, as well as digital service (“Services”) provided by Jewel Trading LLC (“Jewel Trading LLC”, “we”, “us”, or “our”). Additionally, this notice outlines your rights regarding data protection, which includes the ability to object to certain types of processing that Jewel Trading LLC performs, such as direct marketing. Information about cookies and similar technologies can also be found within this notice.

Information We Collect

In the course of your interactions with us and your use of our Services, we collect various categories of your personal data. These categories apply but are not limited to instances where you purchase products through our Services, fill out forms on our Services, provide user-generated reviews or ratings, and participate in any social media-related activities on our Services.

Information you give us

The information listed is typically collected by us for customer relationship management and various business purposes.This data is usually collected to provide services, enhance customer experiences, support business operations, and execute marketing strategies.

• Personal Information
  • Name
  • Date of Birth
  • Gender

• Contact information
  • Email Address
  • Telephone Number

• Demographic Information
  • Postal Address

• Financial Information
  • Debit / Credit Card Numbers

• Transaction Data
  • Purchase History

• Survey/Competition Participation
  • Data from surveys or competitions

• Communication Records
  • Records of correspondence via phone, email, or other methods

• Marketing Preferences
  • Newsletter subscription status
  • Online account settings

Information we collect automatically

This additional information pertains to the technical and behavioral data collected when you use online services. Here's a breakdown of this data:

• Technical Information
  • Browser Details
  • Device Information
  • Operating System

• Usage Data
  • IP Address
  • Referrer URL (the website you came from)
  • Actions Taken on the Website:
  • Pages Viewed
  • Dates and Times of Visits
  • Time Spent on Each Page
    • Products Viewed
    • Products Clicked On
    • Products Added to Basket

This data is typically used to improve the functionality and user experience of the services, personalize content, track the effectiveness of marketing campaigns, and understand user behavior for analytical purposes.

Information we receive from third parties:

This section covers the data that is received from third-party sources, especially when users engage with services through social media or other external platforms. Here's a summary:

• Engagement Data
  • Content you have viewed or interacted with
  • Information about adverts shown to you or clicked on

• Technical Data
  • IP Address
  • Registered Beacons
  • GPS (Geolocation) Signals

• Public Information
  • Publicly available data about you

• Supplementary Data
  • Non-personal information to enhance existing data, such as:
  • Demographics
  • Affluence Metrics (e.g., socio-demographic groupings through matching postcodes)

The privacy notices of the respective third-party sites and applications will provide more details about the data collection practices and instructions on how to manage your privacy settings on those platforms.

How do we use this information, and what is the legal basis for this use?

The use of your personal data is based on various purposes and legal bases. Here's a comprehensive breakdown:

Purposes for Processing Personal Data

• To Fulfill a Contract or Take Steps Linked to the Contract
  • Order Fulfillment: Processing your requests, registrations, or competition entries.
  • Service Provision: Providing the services and communicating with you about them or your account.
  • Customer Communication: Engaging with you via email, SMS, or other means for customer service.
  • Identity Verification: Confirming your identity and informing you of changes to terms or policies.

• To Conduct Our Business and Pursue Legitimate Interests
  • Service Provision and Response : Using your data to provide requested products and services and respond to comments or complaints.
  • Service Improvement : Monitoring the use of services to improve and protect products, content, services, and websites.
  • Personalization : Customizing products and services for you.
  • Fraud Prevention : Preventing, investigating, and reporting fraud, misrepresentation, security incidents, or crimes.
  • Complaint Investigation : Using your data to investigate complaints about the website, products, or services.
  • Legal and Compliance : Using data for legal claims, compliance, regulatory, and investigative purposes, including disclosures in legal processes.

• Where You Give Us Your Consent
  • Service Provision and Response: Using your data to provide requested products and services and respond to comments or complaints.
  • Service Improvement: Monitoring the use of services to improve and protect products, content, services, and websites.
  • Personalization : Customizing products and services for you.
  • Fraud Prevention : Preventing, investigating, and reporting fraud, misrepresentation, security incidents, or crimes.
  • Complaint Investigation : Using your data to investigate complaints about the website, products, or services.
  • Legal and Compliance : Using data for legal claims, compliance, regulatory, and investigative purposes, including disclosures in legal processes.

• For Legal Compliance
  • Government and Law Enforcement Requests: Responding to requests from government or law enforcement authorities conducting investigations.

Purposes for Processing Personal Data

• Legal Bases for Processing
  • Contractual Necessity : To fulfill a contract or take steps linked to a contract with you.
  • Legitimate Interests : For business operations, service improvement, fraud prevention, and legal compliance.
  • Consent : When you provide consent for specific uses, such as marketing and personalization.
  • Legal Obligations : To comply with legal requirements and respond to official requests.

This structured approach ensures that personal data is handled appropriately based on the nature of the processing activities and the applicable legal grounds.

Who will we share this data with, where and when?

Your personal data may be shared with various parties under specific conditions. Here's an overview:

Sharing Data with Consent

With your consent (where required), your personal data is shared with trusted third-party service providers and partners to perform business-related functions on behalf of Jewel Trading LLC. These functions include:

• Research and Analytics : Conducting studies and analyzing data.
• Content Creation : Developing and managing content.
• Customer Support : Providing customer service.
• Marketing : Conducting or supporting marketing activities.
• Order Fulfillment : Processing and delivering orders.
• Payment Handling : Managing payment transactions.
• Hosting Services : Hosting and maintaining online services.
• Contest Administration : Managing and administering contests.
• Database Maintenance : Keeping databases updated and secure.

In all cases, third parties act on Jewel Trading LLC’s instructions, adhering to confidentiality agreements and security standards.

Sharing Data Without Consent

Without your consent, your personal data may be shared under the following circumstances:

• Targeted Advertising : With platforms like Facebook or Google to deliver targeted advertisements on our behalf.
• Legal Compliance : In response to legal processes such as court orders, subpoenas, or requests from law enforcement or government agencies.
• Policy Enforcement and Safety : With third parties to enforce policies and terms of use, investigate potential illegal activities (e.g., copyright infringement, fraud), or protect the safety of users.
• Business Transitions : If Jewel Trading LLC or a business unit undergoes a transition such as a merger, acquisition, or sale of assets, your data may be shared with the involved parties.

These sharing practices ensure that your data is used appropriately and securely, either with your consent or under legally justified circumstances.

How long will we retain your data?

Here's how data retention is handled:

• Marketing and Consent-Based Processing
  • Duration : Personal data is processed until you ask us to stop.
  • Post-Request Period : Data is retained for a short period after your request to ensure it is implemented correctly.
  • Record of Requests : A record that you have requested not to receive direct marketing or further data processing is kept indefinitely. This ensures your preferences are respected in the future.

In summary, data is retained as long as necessary for the purposes for which it was collected, and appropriate measures are taken to respect and implement your requests regarding data processing and marketing.

What rights do I have?

You have several rights regarding your personal data, including:

• Rights Regarding Your Personal Data
  • Access : You can request a copy of your personal data.
  • Correction : You can ask to correct any inaccuracies in your personal data.
  • Deletion : You can request the deletion of your personal data.
  • Restriction : You can ask us to stop processing your personal data.
  • Data Portability : You can obtain your personal data in a structured, machine-readable format and request that we transfer this data to another controller.

• Right to Object
  • You can object to the processing of your personal data in certain circumstances:
    • When data processing is not required to meet contractual or legal obligations.
    • When data is used for direct marketing purposes.

• Limitations and Exemptions
  • These rights may be subject to limitations, such as:
    • If fulfilling your request would disclose personal data about another person.
    • If it would infringe on the rights of a third party (including our rights).
    • If you request the deletion of data that we are legally required to keep or have compelling legitimate interests in retaining.

We will inform you of any relevant exemptions we rely on when responding to your request.

• Exercising Your Rights
  • To exercise any of these rights or obtain further information, such as a copy of a legitimate interest balancing test, you can contact us using the details provided below.

• Complaints
  • If you have unresolved concerns, you have the right to lodge a complaint with an EU data protection authority in your place of residence, place of work, or where you believe a breach may have occurred.

• Legal and Contractual Obligations
  When your personal data is required to comply with legal or contractual obligations, the provision of such data is mandatory. Without this data, we may be unable to manage our contractual relationship with you or meet our obligations.

Contact us using the details provided to exercise your rights or for further information.

Withdrawing consent or otherwise objecting to direct marketing

• Withdrawing Consent and Objecting to Direct Marketing

• Withdrawing Consent
  • Right to Withdraw : You can withdraw your consent at any time if we rely on your consent for processing your personal data.
  • Other Legal Grounds : Even if you withdraw consent, we may still process your data for other purposes based on legal grounds, such as fulfilling contractual obligations or legitimate interests.

• Direct Marketing
  • Opt-Out : You have an absolute right to opt-out of direct marketing at any time.
  • How to Opt-Out :
  • Unsubscribe Link : Click the unsubscribe link at the bottom of our marketing emails.
  • Contact Us : Reach out using the contact details provided below.

By exercising these rights, you can control how your personal data is used for marketing and other purposes.

Security Measures

Security Measures

• We implement a range of security measures to protect your personal data:
  • Physical Measures : Physical safeguards to prevent unauthorized access to data storage facilities.
  • Electronic Measures : Technical measures such as encryption, firewalls, and secure access protocols to protect data stored electronically.
  • Managerial Procedures : Policies and procedures to ensure that personal data is used correctly and accessed only by authorized personnel.

• Sensitivity-Based Safeguards
  • The safeguards we use vary depending on the sensitivity of the personal data being collected and stored.

• Limitation of Assurance
  • While we strive to protect your personal data with appropriate measures, we cannot guarantee that data will never be disclosed, altered, or destroyed in ways that are inconsistent with this privacy notice. Despite our best efforts, there is always some risk of data breaches.

• Children’s Privacy
  • Our services are not directed towards or designed to attract individuals under the age of 16. We do not knowingly solicit personal data from children under the age of 16 or send requests for personal information to them.

• Cookies
  • When you visit our services, we may store information on your device using cookies or similar technologies. Cookies are small pieces of data that a website transfers to your hard drive to store and sometimes track information about your activities on the site.

• Here are the different types of cookies we use:
  • Strictly Necessary Cookies :
    

    These cookies are essential for you to navigate the website and use its features. Consent is not usually required for these cookies.

  • Performance Cookies :
    

    Performance cookies collect information about how visitors use the website, such as which pages they visit most frequently. This data is usually collected anonymously.

  • unctionality Cookies :
    

    Functionality cookies allow the website to remember choices you make, such as your username or language preference.

  • Targeting or Advertising Cookies :
    

    These cookies gather information about your browsing habits and are typically placed by advertising networks with the website operator's permission.

• Cookies can also be categorized based on their duration:
  • Session Cookies : These are temporary cookies stored in your device's memory during your browsing session and are deleted when you close your browser.
  • Persistent Cookies : These cookies remain on your device for a set period, even after your browsing session ends.

We use cookies to enhance your experience on our website and to provide personalized features. You can manage your cookie preferences through your browser settings.

How to manage and remove cookies?

If you're accessing our services through a browser, you can manage your cookie preferences and withdraw consent at any time using the Cookie Preferences Centre. Additionally, most browsers have a Help menu that provides instructions on how to:

• Prevent your browser from accepting new cookies
• Delete old cookies
• Receive notifications when you receive a new cookie
• Disable cookies altogether

If you're using our services via an application, you can adjust your consent by following the application's directions. Your device's operating system also provides instructions on how to prevent tailored advertising and reset your device's advertising identifier.

Who is the data controller?

The data controller for your information is Jewel Trading LLC which you have a relationship with or which manages the website you have visited. Please find our contact details below.

How do I get in touch with you?

We hope that we can satisfy queries you may have about the way we process your data. If you have any concerns about how we process your data or would like to opt-out of direct marketing, you can get in touch at sales@jeweldxb.com, 105 - 108, 1st floor, Hind Plaza 2A, Al KHor Street, Deira, Gold Souk, Dubai. PO Box 1167, Dubai, United Arab Emirates.

Changes to this Privacy Notice

From time to time, we may update this privacy notice. We will notify you of any material changes by:

• Email Notification: Sending an email to the most recent email address you provided to us.
• Service Notification: Prominently posting a notice on our services. We encourage you to periodically review this notice to stay informed about what personal data we collect, how we use it, and with whom we share it.